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My Charge 3 screen is blank

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‎10-31-2020 07:14 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

‎10-31-2020 07:14 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

The screen is just black, tried many times the restart and changed clock face, nothing.

 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎11-01-2020 11:06 - last edited on ‎12-10-2024 08:04 by Fitbit Moderator

‎11-01-2020 11:06 - last edited on ‎12-10-2024 08:04 by Fitbit Moderator

@SunsetRunner Thanks for being part of our Community! 

Let me help you with your Charge 3 screen not working. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-11-2020 09:27

In response to AlvaroFitbit

‎11-11-2020 09:27

Hi,
I’ve done the hard reset many many times, the screen is still blank, I can feel the vibrations on holding button for 15 seconds, I then take it off charger, then back on again. It’s showing nothing at all. At a loss now. Chris.

Sent from my iPad
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‎11-12-2020 09:42 - last edited on ‎12-10-2024 08:04 by Fitbit Moderator

In response to SunsetRunner

‎11-12-2020 09:42 - last edited on ‎12-10-2024 08:04 by Fitbit Moderator

@SunsetRunner thank you for the update.

As mentioned before Support should be able to provide options for you. I would like to know what did they tell you about this?

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-12-2020 09:56

In response to AlvaroFitbit

‎11-12-2020 09:56

Hi, they’ve been amazing, I have a replacement charge three on the way, this one still logs everything, but no screen at all.. regards Chris.

Sent from my iPad
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‎11-12-2020 10:21 - last edited on ‎12-10-2024 08:04 by Fitbit Moderator

In response to SunsetRunner

‎11-12-2020 10:21 - last edited on ‎12-10-2024 08:04 by Fitbit Moderator

@SunsetRunner thank you so much for the great news.

Happy to hear that our Support team were able to replace your device and hopefully you will be back on track in no time.

Happy stepping and stay safe!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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