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Charge 3 won't hold charge

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‎11-10-2020 17:02 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-10-2020 17:02 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

I upgraded to the Charge 3 when my previous fitbit screen spontaneously cracked. This thing is garbage. It will not hold a charge. I've tried all of the troubleshooting tips and even purchased a new charger thinking maybe my original charger was defective. It still won't hold a charge. I've only had it a little over a year. Completely unacceptable. 

 

 

Moderator Edit: Clarified subject

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‎11-11-2020 03:17 - last edited on ‎05-06-2025 10:10 by Fitbit Moderator

‎11-11-2020 03:17 - last edited on ‎05-06-2025 10:10 by Fitbit Moderator

@SaintsGirlxliv It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 3 not holding a charge and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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