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Horizontal lines on Charge 3 display

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‎11-09-2020 20:05 - last edited on ‎11-12-2020 13:15 by Fitbit Moderator

‎11-09-2020 20:05 - last edited on ‎11-12-2020 13:15 by Fitbit Moderator

Horizontal lines on display. Started with 1 only when battery low, increased to one all the time, now up to 2 all the time. Did reboot device already, no change. Also hard to get in touch with you now since I don't have a Twitter Account and no one available to chat.  Purchased Black Friday 2019.  

 

 

Moderator Edit: Clarified subject

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‎11-10-2020 03:08 - last edited on ‎05-06-2025 10:24 by Fitbit Moderator

‎11-10-2020 03:08 - last edited on ‎05-06-2025 10:24 by Fitbit Moderator

@SheW0man Welcome to the Fitbit Community! It's great to have you here!

Sorry to hear that your Charge 3 is showing lines and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-10-2020 11:04

In response to AlvaroFitbit

‎11-10-2020 11:04

Can you please tell me how I will be contacted by the support team?

So far and do not have any emails from them as of now.  

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