Charge 3 black screen

[Dreadeddragon]

My charge 3 screen stopped responding a couple days ago. Usually when that happens if I put it on the charger it comes back once its connected, but it hasn't done that this time and has stayed black for 4 or 5 days now. The side button still vibrates, it's just the screen

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Dreadeddragon Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 3 screen not working. You don't mention any troubleshoots so I suggest you try restarting your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.