Charge 3 blank screen

[Heyump]

My charge 3 screen went black. It still vibrates and the app is still

syncing. 

ive tried the hard reset multiple times and nothing happens. 

Ive had this less than a year. Pretty disappointed. 

is there a fix??

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Heyump, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen wen't blank, I understand where your concern is coming from. Thanks for trying to fix the issue prior to posting here, I'll be glad to continue helping you.

Since your Charge 3 seems to be syncing, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 

Let me know how it goes. 

[Heyump]

Hi Marre, I’ve tried to change the clock face and this did not work. 

[btuttauk]

I have the same issue with the black screen, I tried to change my clock face and that isn't working for me either.