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Charge 3 screen goes blank

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‎11-11-2020 05:00 - last edited on ‎11-11-2020 06:21 by Fitbit Moderator

‎11-11-2020 05:00 - last edited on ‎11-11-2020 06:21 by Fitbit Moderator

My screen goes blank for days at a time. Can't see any info although vibration works. Fix ASAP, absolutely useless trying to get a reading!

 

 

Moderator edit: updated subject for clarity

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‎11-11-2020 06:20

‎11-11-2020 06:20

Hi @esrietter, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 goes blank and it's hard to see or read. I totally understand how you feel about this.

 

Please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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