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Charge 3 won't turn on screen

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‎09-23-2020 10:04 - last edited on ‎09-24-2020 05:12 by Fitbit Moderator

‎09-23-2020 10:04 - last edited on ‎09-24-2020 05:12 by Fitbit Moderator

This afternoon I went to the swimming pool. After about 45 minutes my device started vibrating constantly. After a minute or five it went dead completely. Since then rhe device doesn't respond to anything. When I put in the charging cable, the screen is still black. When I push the button it keeps vibrating. 

Can anyone help me with this problem? 

My device is only six months Old. 

 

Thnx! 

 

 

Moderator edit: updated subject for clarity

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‎09-24-2020 05:11

‎09-24-2020 05:11

Hi @EliseSt, welcome to our Fitbit Community! I'm sorry to hear that your Charge 3 stopped turning on and it doesn't seem to be taking a charge. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. In case the issue persists, please contact them with the reference number they provided so they can investigate further and provide a solution.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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