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Charge 3 won't turn on

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‎01-18-2020 18:41 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-18-2020 18:41 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

Charge 3 display not working. I've done the reboot and still no luck.

 

 

Moderator edit: subject for clarity

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‎01-18-2020 19:31

‎01-18-2020 19:31

Hi @Commish3  Please also try a Long Restart and try changing the clockface in the app. If the issue remains after this then contact Support 

Fitbit Support  

 

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-20-2020 11:34

‎01-20-2020 11:34

Welcome to the Community, @Commish3 and @NellyG, thanks for the input.

 

I appreciate all the efforts in trying to fix this display issue. Also, I was able to see here that our friend @NellyG provided some instructions in order to fix this problem. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

 

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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