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SmartTrack activities aren't syncing

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‎01-18-2020 03:52 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-18-2020 03:52 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

So, my app is showing active minutes however not recording this as exercise. I haven’t changed any settings and until now this was all working perfectly. Should have 4 days of exercise showing but only 2 have recorded. Contacted Fitbit via messenger and getting nowhere. Have tried restarting Fitbit, force close of app and also deleted and reinstalled app still not working. Any help would be appreciated.

 

 

Moderator edit: subject for clarity

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‎01-19-2020 07:40

‎01-19-2020 07:40

It's great to see you here, @Flo71.

 

Thanks for troubleshooting this exercise issue. This issue was escalated to our team and it should be solved now. If you're still experiencing issues with SmartTrack, please restart one more time your Charge 3 and try again. 

 

Let me know if you need further assistance.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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