Charge 3 won't turn on

[azucho98]

Battery was about 40% charged last I knew. I looked at it to check the time and it was out completely so I put it on the charger. I came back to it about an hour later and it was going berserk. The screen was flashing to several different modes, brightness was going in and out and it was vibrating.

I tried to reset it while plugged into the charger but that did noting. The wild behavior lasted about 10 minutes now it just sits there occasionally vibrating and the screen remains off. Every once in a while I can get the smile face to come on while on the charger. That's it... dead. I know its dead because the same thing happened to my wife's Charge 3 after she had It for 4 months.

My device is 12 months plus 25 or so days old (got it Christmas 2018). Will Fitbit honor this under warranty or am I out of luck? I'm not happy with the quality of your product as this is makes 2 for 2 Charge 3 deaths over the past year!

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @azucho98.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, you can check our warranty policy.

I will see you around. 😉