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Charge 3 won't turn on

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‎05-14-2020 10:47 - last edited on ‎09-17-2020 08:56 by Fitbit Moderator

‎05-14-2020 10:47 - last edited on ‎09-17-2020 08:56 by Fitbit Moderator

Hope someone can help, my Fitbit Charge 3 was working up until lunchtime yesterday, and when I looked again, I noticed the display was off and tried charging the watch but never came up with the charging icon. So left it attached for a few hours. And still nothing.

 

But when I press the side button to try and reset the watch, the watch just constantly vibrates (but only when plugged into mains power). It doesn't sync with my app and have connected to my laptop but doesn't appear.

 

 

Moderator Edit: Clarified subject

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‎09-16-2020 11:54 - last edited on ‎11-06-2025 09:19 by Fitbit Moderator

‎09-16-2020 11:54 - last edited on ‎11-06-2025 09:19 by Fitbit Moderator

Welcome to the Community, @Leisky85.

Thanks for troubleshooting this turning on issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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