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Charge 3

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‎05-15-2020 05:09 - last edited on ‎09-17-2020 08:56 by Fitbit Moderator

‎05-15-2020 05:09 - last edited on ‎09-17-2020 08:56 by Fitbit Moderator

Won’t snyc with my phone says no device found. I have restarted charge 3.  I have deleted app and started again.  Turned off blue tooth and restarted all to no avail???help 

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3 REPLIES 3

‎05-15-2020 06:02

‎05-15-2020 06:02

same. wouldn't sync. now trying to repair same device and it will recognize but will not pair. circle just keeps turning.

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‎05-15-2020 06:29 - edited ‎05-15-2020 06:31

‎05-15-2020 06:29 - edited ‎05-15-2020 06:31

found this resolution on other forum string regarding problems with new iPhone IOS update.

 

go to phone settings - bluetooth - and forget the Charge 3 device. then reconnect Charge 3 in the Fitbit App in the regular way you would pair a new device. it worked for me. everything back to normal.

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‎05-15-2020 09:40

In response to mkkielly

‎05-15-2020 09:40

Tried this for a android phone and still unable to pair... momentary connection and then fails. Terrible update to the app... have had the fault since the 5th of May

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