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Charge 3 won't turn on

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‎05-24-2020 20:53 - last edited on ‎10-11-2020 10:03 by Moderator Alum

‎05-24-2020 20:53 - last edited on ‎10-11-2020 10:03 by Moderator Alum

A few days ago, my screen had several horizontal lines across it appear, as though missing pixels. Tried changing the clock face and restarting per another thread in this forum. The problem did not resolve. Then yesterday, I started having this vibration and screen wake issue.

 

I tried the 15 second reset and 8 second restart. After the 15 second restart, my tracker worked for about an hour or two, but kept flickering to the notification screen. By the time I got home from a run, it was out of battery, despite being fully charge a few hours earlier. I plugged it back in, and not the tracker is totally non responsive. Now, neither reset will work. It doesn't even vibrate when plugged in. Just black and lifeless. Please help!

 

 

Moderator Edit: Clarified subject

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‎10-11-2020 10:04 - last edited on ‎06-30-2025 07:59 by Fitbit Moderator

‎10-11-2020 10:04 - last edited on ‎06-30-2025 07:59 by Fitbit Moderator

It's great to see you here, @SunsetRunner.

Thanks for troubleshooting this turning on issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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