Charge 3 won't turn on

[pakjrusk]

Hi my charger 3 was first missing pixels, I restarted it it was fine for a time. Then it wouldn't let me scroll and the screen was white, I tried to a reset and it's didn't work. I did a restart and now the screen will not come on, I can't reconnect.

Any ideas?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @pakjrusk.

I am sorry to hear your Charge 3 won't turn on and you can't reconnect it to your Fitbit account. Thanks for trying to resolve this and I am here to help. Since you've tried to restart the tracker, I would like to confirm if you've tried doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[pakjrusk]

Hi the device is. Now totally dead and gets hot when I plug it in

[christina1awab1]

when i am holding down for 15 seconds i am having the same problem i can feel a vibration and then 7 pulses but nothing is coming up on the screen. i then take it off and try again still nothing on the screen. No green light on the back either. my device was synced to my old phone but it unsynced and now i have no app for it. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @christina1awab1. Thank you for your reply, @pakjrusk.

@pakjrusk I appreciate your efforts and the additional details. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

@christina1awab1 Thank you for joining the thread and sharing the details of the issue with your device. I appreciate your troubleshooting efforts. I went ahead and created a case for you, someone from our Support team will reach out soon.

Let me know if you have any questions.