10-27-2020
14:53
- last edited on
10-28-2020
06:34
by
JuanJoFitbit
10-27-2020
14:53
- last edited on
10-28-2020
06:34
by
JuanJoFitbit
Charge 3 vibrated and then stopped working. Hard restart won't work and now is totally dead.
Moderator edit: updated subject for clarity
10-28-2020 06:33
10-28-2020 06:33
Hi @JOB27, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since it won't turn on, even though you have restarted it before contacting our forums.
I would like to know if your Charge 3 vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your tracker for 2-3 hours and see if the issue gets fixed.
Keep me posted on the outcome.