Charge 3 won't vibrate when getting notifications

[thepj]

M'y Fitbit doesn't vibrate for notifications. I can see them in the notifications Center but Not when i get them. It vibrates for everything else.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @thepj, it's great to see you in our Fitbit Community. Regarding the vibration issue that your Charge 3 has experienced when receiving notifications, I'd like you to restart your tracker as described in this help article.

After this, turn off the notifications and turn them back on and see if your tracker vibrates when receiving the notifications.

Keep me posted on the outcome.

[JWynk]

I have the same problem and had done all of those things.  

[JuanJoFitbit]

Hi @JWynk, thank you for getting back. Thank you also for trying the steps shared in my previous post.

I'd like you to try a long restart. To do so on your device, follow the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

After this, set up your tracker from scratch and see if it vibrates properly when getting notifications.

Let me know how it goes.

[Dottzz]

Hi I have tried this and other ones what have been recommended and mines still not vibrating. It's not vibrating at all even when I press the side button, put it on charge or for the notifications. Have you got any other tips I could try please? 

[JuanJoFitbit]

Hi @Dottzz, thank you for trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Dottzz]

Thank you for your help 

[Loon3y]

Hi I’m having the same issues I’ve followed all the Fitbit recommendations but nothing has worked please advise ??