Charge 3 won't vibrate when receiving notifications

[Bubbles08]

How do you get the fitbit to vibrate once it receives notifications? I restarted the device, re-connected the blue tooth to my phone, made sure the Do Not Disturb function was turned off and set the vibrations to on and strong (even when the phone is on silent). It's not working, Help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Bubbles08, welcome to our Fitbit Community! I'm sorry to hear that your Charge 3 doesn't vibrate when receiving notifications. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Lolaloz24]

Hi, my charge 3 has stopped vibrating on all notifications and won’t buzz when I’m inactive and won’t buzz when I reach 10,000 steps. It worked one day and then not the next. I’ve tried all the quick fix options but it still isn’t working. Any tips as this was the main reason I purchased it? 
Thanks