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Charge 3 screen is blank

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‎10-15-2020 05:35 - last edited on ‎10-15-2020 08:40 by Fitbit Moderator

‎10-15-2020 05:35 - last edited on ‎10-15-2020 08:40 by Fitbit Moderator

Set my perfectly functional Fitbit Charge 3 down on the counter; when I picked it back up the whole screen was white, then it turned black. I briefly got it to turn back on for a few seconds but the screen was heavily pixelated. I've charged it back to full, changed the clock face, and reset it multiple times. 

 

It's still counting steps and syncing with my phone, but the display on my tracker is a blank black screen 

 

 

Moderator Edit: Clarified subject

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‎10-15-2020 08:42 - last edited on ‎06-21-2025 08:02 by Fitbit Moderator

‎10-15-2020 08:42 - last edited on ‎06-21-2025 08:02 by Fitbit Moderator

@DerekSpencer Thanks for being part of our Community! 

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-15-2020 09:21

In response to AlvaroFitbit

‎10-15-2020 09:21

Thank you. Support did reach out to me, but the troubleshooting they provided is to reset the Fitbit, which I had already tried six times.

 

On the seventh try, the screen finally turned on. It now displays only a number of pixelated white lines that nearly fill up the screen.

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