Charge 3 won't vibrate

[nocchais]

I've had my Charge 3 for about 8 months now. A few days ago, I noticed that my silent alarm didn't go off and upon further investigation, I realized that my Charge 3 no longer vibrates.

It doesn't vibrate for:

- Push notifications from my phone

- Silent Alarms (yes, they are turned on)

- When you short-press or long-press the side button to bring up the screen or a different menu

- Countdown timers when they end

- When I plug it into charge

I've restarted it from the menu in the Charge 3 itself and I've tried restarting while it was plugged into a charger. Is the vibration motor just broken or defective at this point?

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @nocchais.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this vibration issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[JKmansel]

I’m having the same issue. Anyway of fixing this?

[AlejandraFitbit]

It's great to welcome you, @JKmansel.

If your Charge 3 isn't vibrating, I recommend restarting the unit by following the steps in the help article: How do I restart my Fitbit device?.

Let me know how it goes. 🙂

[JKmansel]

I’ve tried all of this and it still doesn’t work. I’ve even gone to the extent of erasing all data and resetting the watch on my phone and still doesn’t work.

Sent from my iPhone