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Charge 3 won't vibrate

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‎05-21-2020 12:46 - last edited on ‎09-16-2020 19:50 by

‎05-21-2020 12:46 - last edited on ‎09-16-2020 19:50 by

Hi, I purchased my Charge 3 in September 2019 - just after Christmas 2019 the vibrations for calls/notifications/reminders to move all stopped working! I have looked around all of the chat rooms for ideas on how to fix the problem (rebooting the watch/plugging into power and holding button for 8 seconds/ removing from Bluetooth and reading / turning off notifications then turning back on again! Still no joy! Any other things I can try and if they don’t work how do I go about getting a replacement? 
Thanks

 

 

Moderator Edit: Clarified subject

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‎08-21-2020 11:55

‎08-21-2020 11:55

Welcome to the Community, @NH12345.

 

Thanks for troubleshooting this vibration issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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