Hi, I am having more charge 3 wrist band problems. The original band broke with mild use and I finally replaced it with a web band. Now this band detaches from the watch. I have tried cleaning the connections but it still falls off. I have taken to either using duct tape or a sports band over top so I don’t loose it. I tried customer service about the problem but they had no resolution, said I would be given a link to evaluate the help but instead I was cut off. I am not impressed with the design flaws of the Fitbit in which the original band breaks just after the warranty then eventually the band and watch can not maintain the connection. I know they just want you to purchase a new watch but this still works aside from the band connections on the band and watch. Why can they not create a design with band connectors that do not eventually degrade making the watch useless. This also creates more waste.
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer