I have been having problems with my Charge 3 for about 4 weeks. I have called a few times, couldn't understand the person well and I have texted numerous times. They have told me to do the test of walking 100 steps, stopping, walking another 100 steps, stopping and walking another 100 steps, and stopping. I have done this quite a few times also and I just seem to get the run around. My Fit bit will tell me I have 10,000 steps when I know there is know way possible, then it will go back down to maybe 7000 steps. One day I had a total of 26,418 and normally I do between 18000 and 22000, another day I had 28, 426, then 27642 and the next day 16,285 and 15,966. I didn't do anything different any of those days to cause them to go up and down so dramatically. There is something wrong and nobody seems to want to help me. I can send you all of the emails I sent which are quite a few. I have even sent a picture of my steps when they go over 10000 and I have only been working out for 1/2 and hour to 3/4 of an hour. It usually takes me well over an hour to get my 10000 in the morning. I am getting very tired of calling and emailing. I have had a few fit bit over the years and your customer service has always been great. I don't know what happened this time, but I am less than pleased with getting the run around.
Mary Ann Belaire
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