help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 -Activity Events Not Taken

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-23-2022 12:27 - last edited on ‎12-14-2022 14:42 by Fitbit Moderator

‎03-23-2022 12:27 - last edited on ‎12-14-2022 14:42 by Fitbit Moderator

Can anyone tell me why my Charge 4 has recorded two runs on 21 March 2022 when in fact I haven't been on a run for at least a year?

 

Moderator edit:  updated subject for clarity

Best Answer
Labels:
1 REPLY 1

‎03-23-2022 19:08

‎03-23-2022 19:08

@Marathonman73 , Nice to see you here. Thank you for reaching out. 

 

It seems that your Charge 4 might have recognized your movements as runs and automatically recorded it. Maybe you went a bit faster than usual and that's why SmartTrack was activated.

 

To avoid this, you could turn the autorecognizable activities off. 

Instructions can be found here: 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer