Charge 4 Band Connector broke

[hannahjyoti]

I have reached out to Fitbit several times about getting a replacement for my broken Fitbit. It only broke due to a design flaw so you would think Fitbit would replace it. I am frustrated and disappointed that Fitbit would treat its customers with little respect. I was shoot until my Fitbit broke and have been patient through the process of trying to replace my Fitbit. I feel like I am in a laundry machine getting nowhere. Has anyone else have a broken band connector? Did they replace your Fitbit?

Moderator edit: Subject for clarity.

[CarolynA2]

Add me to the victims of Fitbit Charge 4 band connector quality. I got mine in April 2021 and had no band problems, even using 3 different bands, until last week (end of November/out of warranty). After 3 band disconnections,  I was ready to come and ask whether there was a way to tell whether band disconnection indicated a problem with the Fitbit or the band when I sat down,  the tracker fell off and I found the broken piece in my lap.

Thank you for the case band suggestions.

To the mods who monitor here and cheerfully suggest contacting Fitbit (or whoever) , 30% is pretty valueless when there is no product that I want. A basic tracker with an informative basic clock face that offers the features the Charge 4 does. Not the oversized smart watches, not the Charge 5 which seems to be getting the same "ignore user requests" and still turning out clownish clock faces, or even the new Inspire - which I ordered but returned when. I saw how small the screen was & how difficult to fasten & manipulate with my hand issues.. I would actually be fool enough to buy a NIB Charge 4 (not refurbished) if you still sold them in a "old models" shop 

[JamesUIII]

I have to agree with you 100%. Apparently, Fitbit can't figure out how to manufacture technology that lasts longer than a year or two, and when it fails, the company offers a 30% discount to those gullible enough to trust the company again. I'm from the group that believes "Fool me once, shame on you. Fool me twice, shame on me" philosophy. I had already bought a replacement band about three months ago when my Fitbit Charge 4's band broke after over a year and a half ago (with no band stress beyond taking my Fitbit Charge 4 off to recharge it and then putting it back on). Last Saturday, when my band fell off my wrist while reaching for my cell phone, I figured I would just have to reattach the band. The next day, I discovered that the cheap plastic clasp that attaches the wristband to the body of the Fitbit Charge 4 had broken. That same night, I contacted Fitbit and was informed that my Fitbit Charge 4 was beyond the one-year warranty period here in the U.S. (in the U.K. the warranty is good for 3 years but apparently the U.S. doesn't protect its consumers as well). As a result, I was offered a 30% discount to purchase a brand new Fitbit. No thank you. Why would I buy another Fitbit after my original Fitbit's physical construction failed in less than two years? Answer: I would not. It's time to find an alternative fitness tracker that won't fail in such a brief time period. The Casio watch that I previously wore prior to receiving the Fitbit as a gift is still working fine after five years.

[Tfleck721]

I think you are better off trying a new brand. I’m using a Garmin right
now, it’s an older one but it does the job until I find what I really want.
I’m considering an Apple Watch. I’m not going back to buying a Fitbit.
Good luck & sorry you and everyone else is dealing with this same issue.

[mfrancois]

I don't like to complain without proposing solutions, so here goes.  They could acknowledge the design flaw by simply applying the usual warranty to the replacement units, as if it were a new purchase.  But they don't -- there is no warranty on the replacement unit, which is ridiculous.  It leaves the customer with no recourse when the second unit inevitably fails, which happened in my case.  Since the band life for me was less than a year, my remedy would fine for me, as I would simply get a new one every year courtesy of FitBit design "engineers."  In the meantime, the case band I got on Amazon is working fine.