Charge 4 - display gone

[pmm58]

I have a Charge 4 where the display has been getting dimmer and dimmer.  Today there is now no display.

Fully charged - still working counting steps and syncing but no display - so cannot get to settings to try anything.

Have done factory reset - still nothing 😞

Moderator edit: format 

[DavideFitbit]

Hi, thank you for sharing that you've having this inconvenience with your Charge 4, @pmm58. 

For this type of problem with the display, it's usually recommended to try the following steps: 

• Restart your device following these steps.
• Adjust the brightness settings on your device (Normal or High).
• Try changing to a different clock face option.
• Make sure Do Not Disturb Mode and Sleep Mode feature are turned off, as they automatically make the screen darker. 

if you continue to have the same problem afterwards, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.