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Charge 4 Black Screen

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‎06-29-2022 15:08 - last edited on ‎12-14-2022 14:14 by Fitbit Moderator

‎06-29-2022 15:08 - last edited on ‎12-14-2022 14:14 by Fitbit Moderator

My Charge 4's screen has been black all day. It is fully charged and still syncs. I attempted to restart it while plugged by pressing the side button for 10 seconds but it didn't work and the haptic feedback isn't working either. I am not sure what else to do. Any advice appreciated, thanks!

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‎06-29-2022 17:35 - edited ‎06-29-2022 17:35

‎06-29-2022 17:35 - edited ‎06-29-2022 17:35

Hello @HollyBeeOnTheRu 

I’d try restarting your Charge 4 one more time. Just hold down the button until you see a smiley icon then release the button. The Charge 4 should vibrate indicating the restart process is complete. If the black screen continues try changing the clock face through the Fitbit App: https://help.fitbit.com/articles/en_US/Help_article/2311.htm

😃 I’m hoping this helps and provides you an answer to your black screen issue. Please come back and let me know how it goes.

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