help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 Connector band broken

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-01-2022 06:46 - last edited on ‎12-14-2022 14:04 by Fitbit Moderator

‎08-01-2022 06:46 - last edited on ‎12-14-2022 14:04 by Fitbit Moderator

I've been searching this forum, and I'm seeing that this happens a lot. Fitbit should be aware of this and come up with a solution or discontinue this model. I've reached out, and was told that this defect is not covered under their limited warranty, which I'm sure is what everyone is being told. This renders this product useable. I'm reaching out to the BBB, if Fitbit is going to continuously sell a product that they know is faulty, then it should be reported. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-01-2022 15:03

‎08-01-2022 15:03

I haven't been able to use my watch in over a week because I have the same issue. I ordered a new watch band thinking that was the issue but later realized the true problem. I'm hoping that fitbit will repair ir replace my watch.

Best Answer
0 Votes