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Charge 4 Cracked Screen

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‎08-22-2022 07:03 - last edited on ‎12-14-2022 13:55 by Fitbit Moderator

‎08-22-2022 07:03 - last edited on ‎12-14-2022 13:55 by Fitbit Moderator

My screen has cracked whilst wearing it in the heat on holiday. Less than a year old and not damaged previously but there is now a crack running down the screen. 
apparently not covered by warranty! But how can a fitness tracker only be suitable for wearing in cooler temperatures? Obviously no fitness tracker would admit to this, therefore if the screen isn’t resilient for wearing in the heat then there is obviously a fault and as such should be covered by warranty. 

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‎08-23-2022 00:35

‎08-23-2022 00:35

The warranty terms exclude accidental damage. In cases like this the tricky bit is persuading them that it wasn't accidental damage.

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‎08-23-2022 05:05

In response to SteveH

‎08-23-2022 05:05

  • Thanks Steve, wearing it in the sun and the heat cracking the screen is not accidental damage. 
    happened previously on mine and my wife’s charge 2s and they were replaced under the 12 month warranty. When we upgraded to the 4s I raised this and was assured the device and screens were fully tested! Clearly not under any heat / sun conditions. 
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