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Black screen

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‎08-23-2022 08:37 - last edited on ‎12-14-2022 13:55 by Fitbit Moderator

‎08-23-2022 08:37 - last edited on ‎12-14-2022 13:55 by Fitbit Moderator

Hello

 

has anyone got a solution to the black screen since august 10?

i've tried several things, but so far nothing has changed.

i'm on android.

 

thanks for help!

 

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‎08-23-2022 10:13

‎08-23-2022 10:13

Hi, @Tomatosheep , have you tried giving your Charge 4 a restart?  Instructions here .  You may need to try this a few times as a single restart does not always work.

 

If after trying this several times your screen is still not responsive please get in touch with Fitbit Customer Support on Contact.Fitbit.com .  Be sure to tell them the specific troubleshooting steps you have already tried.   They will be able to provide further assistance.

 

Good luck, and welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-23-2022 22:09

In response to Julia_G

‎08-23-2022 22:09

Thank you!

 

Yes i've tried this several times, i will try again.

i also just found out there is a forum in german, so i might switch to this, in case someone has some solution a little more complicated then it will be helpful for me in my language.

 

 

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