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Charge 4 Dead After 5ft Pool

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‎09-21-2022 12:32 - last edited on ‎12-14-2022 13:08 by Fitbit Moderator

‎09-21-2022 12:32 - last edited on ‎12-14-2022 13:08 by Fitbit Moderator

My Fitbit Charge 4 is dead after a 5 minute swim in a 5 ft deep swimming pool. It says waterproof up to 50 meters down. This pool wasn't even deep enough to jump into. Warranty replacement?

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‎09-21-2022 12:51

‎09-21-2022 12:51

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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