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Charge 4 - Device pairing issues

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‎09-19-2022 08:55 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

‎09-19-2022 08:55 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

Hi there

 

I’ve tried all of the uninstall and restart options but my Fitbit device won’t pair with my app.

 

the problem first started when my app stopped tracking my health information.

 

all information is still being tracked on my watch device but nothing is showing on the app.

 

the message that appears on the watch is download or update the latest version of Fitbit..

 

Moderator edit:  updated subject for clarity

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‎09-19-2022 18:40 - edited ‎09-19-2022 18:41

‎09-19-2022 18:40 - edited ‎09-19-2022 18:41

@Laila811 , A warm welcome to the Community! Thank you for your message and information. 

 

On what step during the setup process do you get an error message or get stuck?

The steps you tried were described here? Why can't I set up my Fitbit device?

 

The message to download the app on the tracker means only that the Charge 4 is not paired to your account. 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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