Charge 4- Dimming Screen

[kstanislav]

My screen is getting dimmer and dimmer to the point that i can only see it when I'm in a dark setting. I've restarted, checked settings, and done all of the tips I've read about. Any chance Fitbit will stand by the product?

Moderator edit:  updated subject for clarity

[JuanFitbit]

@kstanislav , A warm welcome to the Community! Thank you for your message and efforts. 

As you already tried all the recommended steps, please give our team a call or chat with them They'll be more thang glad to have a closer look at your case. 

Here you'll find our contact info

See you around. 

[Lyn_in_MN]

I had the same problem! I found a place where I could make out the dim text on my watch, I went looking on my watch to see if I could figure out the problem.  I found the Settings area and a Brightness control and discovered it was set to Dim.  When I changed it to Normal, I could read everything just like it used to be.  There's also an Auto brightness but I opted for Normal since I'm not sure I trust an auto option. Probably auto would be a battery saver but I don't care.  The mystery to me is how/why the brightness got changed. Settings is not an area I ever go to so I don't think it was anything I did to cause the Dim light.  I see a number of other posters have mentioned similar experience recently.  Coincidence???

[kstanislav]

That was the first thing I checked and it is still set to normal.

[Mel_in_nc]

I am having the exact same problem. My Brightness has been set to Auto every time I check it. It’s very frustrating.