Charge 4 Display Not Responding

[movingtarget]

I've had my watch for about 1.5 years and in the past 3 months I started swimming with it. I swim 2-3 times a week. I wore it and activated swim mode each time, with each session lasting about 45 minutes. For about a month it was ok, and then a line started to appear on the screen. It was a thin line of dead pixels. A few sessions later, a few more lines appeared. I could still read the info, so it was fine, mostly. Then about 2 weeks ago, during a swim session, the phone just died. I can no longer turn it on. Any tips?

I expected my Charge Fitbit to last longer than 1.5 years so I'm disappointed. 

Later I read that I'm not supposed to shower with it or get shampoo and stuff on it? But I have been showering with it during these 1.5 years and have had no issues. It's only when I started swimming that these problems appeared. I no longer believe that FitBit is water resistant or waterproof. 

Moderator Edit: Clarified subject

[LucioFitbit]

Hi there @movingtarget, it's good to see you around in the Community.

I understand how you feel with this situation. I'd recommend you follow these steps to restart your device.

Also you can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

If the issue persists please contact our Support Team.

Hope this helps.

[movingtarget]

Hi @LucioFitbit! Thank you for responding. My thread topic was "Swimming and now it's dead" - why did you change it? I think my topic was clearer 😉

The advice to restart - it's dead, so I cannot go to Settings on the Fitbit. I've plugged it in and charged it for a long time, then tried to get the smile icon (done it before, I know how it's done), and it does not respond to pressing at the side. 

Changing clock face doesn't work because it's "unable to connect to device" - of course, the Fitbit won't turn on and hasn't synced since it stopped working. 

[LucioFitbit]

Hi there @movingtarget, it's good to have you in the Community.

Thank you for sharing your experience. I'm sorry the information shared didn't help with your issue.

I'd recommend you contact Support Team for further assistance.

Have a good day.