Charge 4 Exercises disappearing in the app

[NicolaJR57]

Exercises started manually on my watch, e.g. Outdoor Workout and Yoga, no longer appear in the app when I synch my Fitbit Charge 4..  I see activities that start automatically, e.g. Walk, and data like overall steps and heart rate. I’ve restarted the Charge, checked for updates, forcibly closed the app, but it makes no difference.  

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hello @NicolaJR57 !  Welcome to our community forums!

I'm sorry to hear that your yoga and workout activities are missing from your app. 

Thank you for the steps you have been trying before contacting. 

At this point, please follow the steps below to check if your exercises reappear:

1. Log out from your app
2. Restart your phone
3. Log in with your Fitbit credentials

Additionally, please verify if your phone OS is up to date. 

[joggerj]

Sounds similar to what happened to the Charge 2.  Exercises started on the Charge 2 no longer sync to the app.  This happened over a year ago.  They have not fixed the problem.  https://community.fitbit.com/t5/Other-Charge-Trackers/Charge-2-no-exercise-showing-on-app/m-p/566635...

[NicolaJR57]

My iPad has the latest software update.  I have followed the steps you suggest and the exercises I started/finished via my Fitbit are still not showing when I synch.

[NicolaJR57]

Thank you! Having worked on testing software, I find it really irritating.  If it doesn’t get fixed, I’ll look at a different brand.

[MaCrisGBFitbit]

Ni @NicolaJR57 and @joggerj ! Thank you for your responses. 

We have tried all possible steps through this channel to try to resolve this issue. My best suggestion is that you contact technical support directly, as they have more tools to provide you with the appropriate follow-up.