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Charge 4 Fitbit Wallet tile is missing from the Fitbit app

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‎11-19-2022 16:28 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

‎11-19-2022 16:28 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

Hi! Since a few days ago, the wallet tile disappeared from the Fitbit App. The US banks I had on it are on the list and supported by Fitbit pay. I uninstalled and installed the app again but could not fix it. A short time ago it was working fine.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎11-21-2022 05:38

‎11-21-2022 05:38

Hi there, @Mbenitez68. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎11-22-2022 15:11

In response to MarreFitbit

‎11-22-2022 15:11

Yes, I wrote to support team and the issue was fixed. The wallet icon is on the app again. Thanks



Sent from my Galaxy
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‎11-24-2022 08:53

In response to Mbenitez68

‎11-24-2022 08:53

@Mbenitez68 Awesome! I'm glad to hear that our Support Team was able to help. 🙂

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

 

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-28-2023 09:33

In response to Mbenitez68

‎07-28-2023 09:33

Please post what the solution was. Others need to know. My wallet tile is now missing. 

jbdunn_0-1690562027587.png

 

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