Charge 4 Fitbit does not sync automatic

[Miek987]

Hia, 

when i dont look at the info in the app for a week or so and do not open the app.. my fitbit will not sync..  it will nog show steps or sleep data 

i have the app on refresh on background..  

i did try to restart the app en fitbit.. and phone.. 

fitbit is now an year old 

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Miek987 , Nice to see you here. Thank you for verifying the settings of your Fitbit app

Please make sure that you have installed the latest app version that was released a few days ago. 

Also please have a look at this: Why won't my Fitbit device sync?

See you around. 

[Miek987]

Did that… does not work.. 

app is up to date. This problem

is not an last days problem but last weeks … months thing :(… 

[JuanFitbit]

@Miek987 , Thank you for your confirmation. 

Please follow these steps, some of which you have already done, but the order is important:

• Restart your Charge 4.
• Please on mobile, go to Settings>Bluetooth, and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone OS version)
• Turn off Bluetooth and restart your phone. (switch off and on again).
• When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the tracker from here.

Go on the app. From here, try setting up the tracker as a new device.

Hope this helps.