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Setting up a new Fitbit?

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‎04-03-2022 13:41 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

‎04-03-2022 13:41 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

I had as Fitbit several years ago and set up an account. I’ve just bought a new one and I can’t log in as a message comes up saying that the email address is already being used (by me a long time ago). How can I log in? Please help asap. Thanks Maureen 

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3 REPLIES 3

‎04-03-2022 14:38

‎04-03-2022 14:38

It sounds like you tried to set up a new account.  What you should do is just log back into your old account, assuming you remember the password.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-03-2022 23:42 - last edited on ‎04-04-2022 19:01 by Fitbit Moderator

In response to JohnnyRow

‎04-03-2022 23:42 - last edited on ‎04-04-2022 19:01 by Fitbit Moderator

I’ve tried to log in but the message says that someone else has registered with this email address and it won’t let me go any further! Maureen 

Sent from my iPad

Moderator edit: updated subject for clarity

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‎04-04-2022 19:04

In response to Maureen13liam

‎04-04-2022 19:04

@JohnnyRow , Nice to see you here. Thank you for your help.

 

@Maureen13liam , A warm welcome to the Community! Thank you for your message and your efforts.

Just to confirm, you still have access to the email address that you are trying to in with?

Have you checked that there is no typo on your address? The most common mistake we have seen is the domain confusion. (eg .@googlemail.com instad of  @gmail.com or yahoo.com instead of yahoo.au, etc)

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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