Charge 4 GPS and syncing issues

[Stevie.p]

My charge 4 doesn’t always connect to GPS, and when it does, it often disconnects half way through a walk or run. Also now it won’t sync with my phone. Any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Stevie.p. Welcome to the Community Forums. Thanks for the details provided in your post about the issues with your Charge 4. 

As a first approach, I suggest troubleshooting the syncing issues. To do so, please see Why won't my Fitbit device sync? 

Regarding the GPS connectivity issue, please try these tips:

• Follow the recommendations for wearing your device for exercise. For more information, see How do I wear my Fitbit device?
• Try loosening the band 1 notch.
• Make sure your device doesn't touch your wrist bone.
• Wait until GPS is connected to start the exercise.
• Note that if you’re using GPS for the first time in an area, connecting to GPS satellites might take several minutes. Heavily wooded areas and tall buildings can increase the time it takes to connect to GPS satellites.
• If GPS didn’t connect the first time, wait 5 minutes before you start the exercise again.
• If your tracker doesn’t connect to GPS satellites, you can end the exercise, change the GPS mode to Phone GPS, and start the exercise again. To change the GPS mode, see How do I manage the GPS settings on my Fitbit device?
• To reduce the time it takes for your device to connect to GPS satellites, hold your arm parallel to your body near your head and at least 2 inches away from you when you connect to GPS and start an exercise.

See if GPS connects after each step.

1. Force quit, and reopen the Fitbit app to refresh the connection with your device. For instructions, see the Apple help article or the Google (Android) help article.
2. On your phone, go to Settings >Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.

Hope that helps. 

[MarreFitbit · Accepted solution]

Hi there, @Stevie.p. Welcome to the Community Forums. Thanks for the details provided in your post about the issues with your Charge 4. 

As a first approach, I suggest troubleshooting the syncing issues. To do so, please see Why won't my Fitbit device sync? 

Regarding the GPS connectivity issue, please try these tips:

• Follow the recommendations for wearing your device for exercise. For more information, see How do I wear my Fitbit device?
• Try loosening the band 1 notch.
• Make sure your device doesn't touch your wrist bone.
• Wait until GPS is connected to start the exercise.
• Note that if you’re using GPS for the first time in an area, connecting to GPS satellites might take several minutes. Heavily wooded areas and tall buildings can increase the time it takes to connect to GPS satellites.
• If GPS didn’t connect the first time, wait 5 minutes before you start the exercise again.
• If your tracker doesn’t connect to GPS satellites, you can end the exercise, change the GPS mode to Phone GPS, and start the exercise again. To change the GPS mode, see How do I manage the GPS settings on my Fitbit device?
• To reduce the time it takes for your device to connect to GPS satellites, hold your arm parallel to your body near your head and at least 2 inches away from you when you connect to GPS and start an exercise.
  
  

See if GPS connects after each step:

1. Force quit, and reopen the Fitbit app to refresh the connection with your device. For instructions, see the Apple help article or the Google (Android) help article.
2. On your phone, go to Settings >Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.