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Charge 4 Inaccurate Swim calculation

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‎01-23-2023 23:33 - last edited on ‎02-01-2023 18:12 by Moderator Alum

‎01-23-2023 23:33 - last edited on ‎02-01-2023 18:12 by Moderator Alum

I have been forever frustrated with the fitbit app swim calculator when adding a swim. I have had Charges for about 6 years now. The app is useless when adding a swim. The calories are incorrect  and do not change whether you input 2000 meters or 2400 meters! How can that be!! ?

Any swim calculation is totally incorrect anyways! I am SO fed up with it, I can't even alter my added swim so that it records the correct calories used .  It's been years now,  why is this so wrong?

Don't get me started on recording an actual swim,  I just don't bother anymore as it is such a laughable calculation.

But at the least Fitbit, please please set up the app to be able to add a swim correctly including lengths options, stroke options and correct corresponding calories used.  PLEASE

 

Moderator Edit: Clarified subject

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‎02-01-2023 18:20 - last edited on ‎10-11-2024 07:25 by Fitbit Moderator

‎02-01-2023 18:20 - last edited on ‎10-11-2024 07:25 by Fitbit Moderator

Hi there @Pinkypirate, it's good to see you around in the Community.

I'm sorry to hear about your experience and appreciate the feedback. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device.

Also check these articles, How do I track swims with my Fitbit device?, How do I track my activity with my Fitbit device? and How accurate are Fitbit devices?.

And you can also add a Feature Suggestion so our team can consider it and other users can vote for your idea.

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