Charge 4 - Incorrect readings

[Shaz12]

I am constantly getting incorrect readings. 

So I walked today for 1 and half hours - correct.

My steps recorded as over 69000 - incorrect 

Miles around 49 - incorrect. As I only did around 7.

I have restarted the app. Uninstall and reinstalled. Logged out and in. It's fully charged 

Any ideas please .

Moderator edit - updated subject for clarity 

[ManuFitbit]

Welcome to the forums @Shaz12.

Thanks for providing the details regarding this situation with your Charge 4.

Fitbit devices calculate distance based on the device’s accelerometer data and stride length setting.

When you track an exercise with GPS, both GPS and accelerometer data are used to calculate the distance shown in the Fitbit app. For more information about accuracy, check the article: How accurate are Fitbit devices?.

Confirm that you have performed these steps:

1. Check if the Fitbit app is updated.
2. Restart your Charge 4 while having it plugged into the charging cable as described here.
3. Open the Fitbit app and wait until your tracker has synced.
4. Track your exercise one more time using the exercise app. Once you're done, sync and check your details.

[Shaz12]

Thank you. This has not fixed the problem