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Charge 4 Issues with Battery

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‎03-10-2022 01:17 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

‎03-10-2022 01:17 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

I am now on my second Charge 4, the second being a refurbished replacement sent by Fitbit, I am having the same issues as I did with the previous one, I have completed all the steps to try and rectify this. I have now been in contact with Fitbit 3 times in regards this, the third time I was eventually allowed to be passed through to request a refund, which I can’t get apparently because I have already had a Replacement. So I replied to the email sent and nothing, no response from Fitbit. I suspect they are trying to push past my warranty period, I have sent a follow up email and still nothing. I am hoping a moderator can help me with these issues. I am now very frustrated and am spending way too much time chasing a company that should be providing better customer service. 

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‎03-10-2022 18:10

‎03-10-2022 18:10

@Mountaingirle , Nice to see you here. Thank you for contacting Support and for sharing your feedback. 

 

I verified with our team and was informed that they wrote you. You should have received an email. 

If you don't see it on your inbox. Please have a look at the spam/junk folder as sometimes the messages are redirected there. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎03-10-2022 18:10

‎03-10-2022 18:10

@Mountaingirle , Nice to see you here. Thank you for contacting Support and for sharing your feedback. 

 

I verified with our team and was informed that they wrote you. You should have received an email. 

If you don't see it on your inbox. Please have a look at the spam/junk folder as sometimes the messages are redirected there. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎03-10-2022 23:02 - edited ‎03-14-2022 14:29

In response to JuanFitbit

‎03-10-2022 23:02 - edited ‎03-14-2022 14:29

@JuanFitbit 

Thank you for your reply, can I check, at what point do they stop sending me refurbished replacements and provide a refund? This is clearly a known issue with the charge 4 from what I see. Are they going to recall or wait until everyone is just fed up chasing them ? Could you also chase up my follow up reply from customer service, I have no emails in junk or inbox. It seems to take at least 72 and a post on here to get any sort of response from them. 
Thank you

Shelley

Sent from my iPhone

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