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Charge 4 - Non-responsive, side button not working

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‎02-22-2022 05:54 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

‎02-22-2022 05:54 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

Yesterday my fitbit had a black screen, vibrating non-stop. I tried to re-set it several times and it finally worked. Put it back on my arm and woke up this morning to the screen being fully black, side button totally not responsive. It was at 80% I plugged it in to charge it and it didn't do anything. Not sure how to restart when the side button doesn't vibrate or recognize my touch. I am super frustrated, is it time to go to Apple watch? Any suggestions on how to fix this 

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‎02-22-2022 20:41

‎02-22-2022 20:41

@Meggiess , Nice to see you here. Thank you for trying to solve the situation with the restart. 

 

In your case the next step is to give us a call or chat with us. Our team will be glad to have a closer look at your case. 

 

Click here to get connected. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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