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Charge 4 Not Tracking Swimming

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‎01-15-2023 05:08 - last edited on ‎01-17-2023 16:29 by Moderator Alum

‎01-15-2023 05:08 - last edited on ‎01-17-2023 16:29 by Moderator Alum

Hi, My Fitbit Charge 4 isn't tracking my ocean swims anymore. It didn't have problems before 9 January 2023 -  but since then it won't pick them up. Yes, I have been swimming longer than 10 minutes 🙂

Seems to be picking up my walking perfectly fine. Any suggestions @Fitbit?!?

 

Thanks, Sarah

 

Moderator Edit: Clarified subject

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‎01-17-2023 16:30 - last edited on ‎10-11-2024 07:08 by Fitbit Moderator

‎01-17-2023 16:30 - last edited on ‎10-11-2024 07:08 by Fitbit Moderator

Hi there @SarahLks. Welcome to Community Forums.

I appreciate the feedback and comments. I'd recommend you restart your device.

Also check these articles, How do I track swims with my Fitbit device?, How do I track my activity with my Fitbit device? and How accurate are Fitbit devices?.

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‎02-02-2023 02:12

In response to LucioFitbit

‎02-02-2023 02:12

Thank you! I googled how to reset the device and we're back in business!

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‎02-02-2023 16:51 - last edited on ‎10-11-2024 07:08 by Fitbit Moderator

In response to SarahLks

‎02-02-2023 16:51 - last edited on ‎10-11-2024 07:08 by Fitbit Moderator

Hi there @SarahLks, it's great to see you around in the Community.

I'm happy you solved this situation. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

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