Charge 4 -Not picking up exercise

[Loucharlo]

Why is my Fitbit all of a sudden not picking up my exercise. I do the same walk every day with the dog and it’s not logging it. Worked fine till end of last week. Changed nothing duration etc

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Loucharlo , Nice to see you back. Thank you for your information.

There can be various reasons why your activities were not recorded or recognized.

For example, the activity is not fully recognized by your movement patterns.

You paused for more than 30 seconds during the first few minutes, so the tracker might "think" the exercise was over.

I recommend restarting your tracker and setting the start times for the activities differently. For example, set it to 10 minutes for a walk, 15 for a run, 20 for an outdoor bike ride, etc., and/or ignoring the activities you don't use.

You can find the instructions for this here.Can I change how my activities are tracked?

See you around

[sagbat]

Hi Juan,

Even i am facing the same issue. I have restarted my fitbit. And also have disabled and reenabled the exercise. Somehow it’s not picking up the run that i do.

[JuanFitbit]

@sagbat Nice to see you here. Thank you for your report and for trying the recommended steps. As they did not helped, please give us a call or chat with us. Our team will be more than happy to have a closer look at this. 

Click here to get connected. 

See you around.