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Charge 4 - Not tracking heart rate

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‎10-19-2022 18:01 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

‎10-19-2022 18:01 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

I’ve just about had it with this charge 4… it’s such an inferior product! It’s not only inconsistent with tracking my sleep, now it’s not showing heart rate in my workouts and as an athlete that’s pretty important! I bought this recently after my Fitbit inspire HR stopped charging, I’d never had an issue with it and due to its age I was overdue for an upgrade… but now I feel as though I’ve just wasted my money. I shouldn’t have to constantly reboot the device, and even then… it rarely fixes the issue. 

 

Moderator edit:  updated subject for clarity

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3 REPLIES 3

‎10-20-2022 19:09

‎10-20-2022 19:09

@Amb444 , A warm welcome to the Community! Thank you for your message and feedback. 

 

Do the LEDs blink?

 

Have you restarted the Charge 4?

If so, then please on the settings on the Charge 4 turn the heart rate off. 

Synch your Charge 4. 

Turn the hear rate on again. 

Don't forget to sync again after every change. 

 

Hope this helps.

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎10-21-2022 14:41

In response to JuanFitbit

‎10-21-2022 14:41

No the device rarely flashes green. I’ve tried all those things, yet nothing fixes the issue long term.

Sent from my iPhone
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‎10-23-2022 18:36

In response to Amb444

‎10-23-2022 18:36

@Amb444 , Thank you for your reply and confirmation. Our Team confirmed me that you already contacted them and your case is being worked on. 

You should receive further assistance per Email very soon. 

 

Please keep an eye open on your inbox. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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