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Charge 4 - Restoring data

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‎06-07-2022 07:47 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

‎06-07-2022 07:47 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

I had to delete and reinstall  my charge 4 and I have  now lost all my data.  How can I restore my data?

 

Moderator edit:  updated subject for clarity

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2 REPLIES 2

‎06-07-2022 10:26

‎06-07-2022 10:26

Make sure to reinstall with the same email/Fitbit ID.  When data seems to be missing, it is usually because of logging into Fitbit with a different ID.  Your data is all stored on the main Fitbit database by your email ID.  Data should all be there under that ID.  Try looking at fitbit.com dashboard, making sure logged in with old ID/email.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-08-2022 18:41

In response to JohnnyRow

‎06-08-2022 18:41

@JohnnyRow , Thank you for your help. 

 

@Pajherc , A warm welcome to the Community! Thank you for your message. 

 

As our friend JohnnyRow  already mentioned, all synced data will remain saved in your account. If you need to install the Fitbit app again, just log in using your  email and password. 

 

Hope this helps you further. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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