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Charge 4 Shuts Down While Tracking Walks

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‎01-01-2023 05:11 - last edited on ‎01-03-2023 10:01 by Moderator Alum

‎01-01-2023 05:11 - last edited on ‎01-03-2023 10:01 by Moderator Alum

Hi, 

I started tracking a walk today (set it up, not auto function) but it stopped after 0.16km. I assume it ran out of charge, though I didn't have any emails or notifications saying low battery which I normally do. When I plugged it in to charge it said 30% straight away. My steps for the whole walk appear to have counted though as they say 8000 (it was approx 3mile walk). Has anyone else had anything like this happen where it's running out of battery so not tracking but then actually does have battery when you set to charge?

Many thanks! Louise 

 

Moderator Edit: Clarified subject

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‎01-03-2023 10:06 - last edited on ‎10-11-2024 11:08 by Fitbit Moderator

‎01-03-2023 10:06 - last edited on ‎10-11-2024 11:08 by Fitbit Moderator

Hi there @lh23. Welcome to Community Forums.

Thank you for reaching out to the Community. I'd recommend you check these articles, How accurate are Fitbit devices? and How does my Fitbit device calculate my daily activity?.

Regarding the battery you can check this article, Can I extend my Fitbit device's battery life?.

Also you can restart your device.

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