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Charge 4 - Side button not working

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‎07-26-2022 00:18 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

‎07-26-2022 00:18 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

Help I just got a replacement tracker as the last one the clip broke where it clipped into the band

Setting up the new tracker and the side button is not responding at all, how can I fix this or do I need to order another one 

Moderator edit:  updated subject for clarity

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‎07-27-2022 18:34

‎07-27-2022 18:34

@Pinkevs , A warm welcome to the Community ! Thank you for your feedback. Please give our team a call and let them know about the replacement received. If you still have the case number of your previous case, where the replacement was worked out, please provide it to our team member so that they can find it easier and faster. 

 

See you around, 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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