Charge 4 Strap Connector Has Snapped Off

[LeMac76]

Is this a known fault? It's not exactly ancient - I'd expect it to last longer than it has. I bought it on 10th April 2021 direct from Fitbit. Thanks.

[EstuardoFitbit · Accepted solution]

Hi there @LeMac76. Welcome to the Fitbit Community Forums.

In this case, since this is something we cannot troubleshoot, I would go ahead and open a case for you with our Customer Support Team. They will reach out to you shortly to let you know how to proceed.

Thanks for your understanding. 

[LeMac76]

Thank you - I'll look out for a message.

[EstuardoFitbit]

@LeMac76 You're welcome. I hope we can get you back on track as soon as possible. If you have any further questions or concerns, please do not hesitate to contact our team back for assistance.