Charge 4 Syncing Issues

[Zoetai]

My Charge 4 was having syncing problems and I finally found a resolution. Sharing it here in case you’re having the same problem!

My symptoms: when trying to resync my Charge 4 with my IPhone, I kept getting stuck at inserting the 4 digit pin and the device face kept prompting me to “download the latest app…” when I had just uninstall/reinstall the Fitbit app on my phone.

What I did:

1) I disconnected my Charge 4 from my Fitbit app.

2) on my Charge 4, go to Settings, Clear User Data

3) It might take a few seconds, you’ll see the smiley face to know when the user data has been cleared

4) now try setting up your Charge 4 as before: in the Fitbit app, setup device etc

5) you should be able to get past the 4 digit pin screen this time. You might see the same “download the latest app…” message on your Charge 4, ignore it, it should go away pretty quickly.

hope this helps!

Moderator Edit: Clarified subject

[LucioFitbit]

Hi there @Zoetai. Welcome to Community Forums.

Thank you for sharing your experience and this information, I'm sure many users will benefit from it. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.